Terms & Conditions
MyVet24.eu, MyPsy24.eu, EuroTelemedicine, etc. products and services are NOT FOR MEDICAL EMERGENCIES OR URGENT SITUATIONS. IF YOU THINK YOU HAVE A MEDICAL EMERGENCY, IMMEDIATELY CALL emergency services or 112 in the European Union.
Please be aware that we may ask you to confirm your identity in a consultation by providing suitable forms of verification which may include a Photo ID (Passport, Driving Licence, etc.).
Customer Services can be reached by email : email: operations@EuroTelemedcine.eu , or online through the website: eurotelemedicine.eu
WHAT IS EuroTelemedicine:
MyVet24.eu and MyPsy24.eu and others, are a brand of EuroTelemedicine, a private technology company which enables patients to hold on-demand and by appointment; secure, high-definition, face-to-face, real- time; video, telephone, and online-chat/message consultations with “Healthcare Providers”; the providers are registered doctors with the national or regional medical council. Upon a Healthcare Provider to register with EuroTelemedicine, his or her certificates are verified. This is part of the EuroTelemedicine Quality surveillance procedures.
EuroTelemedicine products are not intended to replace the relationship with a patient’s doctor. It is a complementary service offering the advantages of convenience and accessibility to a broad range of healthcare services. EuroTelemedicine products are not suited for emergency care.
EuroTelemedicine charges via a monthly or annual subscription (“Subscription”) or pay-as-you-go model (“Self-Pay”) or is paid by patients’ healthcare insurer, employer or membership group (“Group/Insurer”) or using a simple pre-paid coupon code (“Coupon”).
The EuroTelemedicine Service is provided by EuroTelemedicine Limited (herein after “EuroTelemedicine”), a company registered in the European Union State of Malta.
OUR CONTRACT WITH YOU WHEN YOU USE OUR SERVICES, APPS AND WEBSITES
You may access Our Apps and Websites subject to Our Terms and Conditions below. EuroTelemedicine is available in the Apple AppStore and through Google Play Store.
On desktop and laptop, we currently support a wide range or latest browsers. Details can be requested to our technical team at IT@EuroTelemedcine.eu.
By explicitly accepting Our Policies, you authorize EuroTelemedicine to use your Personal Information including your Health Information and details of all your past Consultations, collectively your “Electronic Health Record” which includes “Personal Data” and “Sensitive Personal Data”.
You also explicitly consent that EuroTelemedicine may release your Electronic Health Record for the purposes of your treatment and ongoing healthcare to your primary care doctor (General Practitioner or “GP”), preferred (nominated) pharmacy, next of kin and/or persons authorized to make decisions in relation to your healthcare. If you do not wish us to release your Electronic Health Record, please notify the Doctor in your consultation. You will still be deemed to have explicitly agreed to all other parts of EuroTelemedicine Policies.
If you are entitled to free or subsidized consultations through your Insurer, Employer or a Group Membership, we will share with them your date of consultation, name, contact details, date of birth, and policy or membership number to assist in reimbursement. We will not share information from consultation without your explicit consent. Please contact operations@EuroTelemedicine.eu to request for assistance.
When accessing our EuroTelemedicine Services using Mobile Applications and Websites we ask that you make, a few commitments to us to ensure that you receive care personalized to you, and to protect you against the risk of receiving treatment that is inappropriate or unsafe. For feedback: quality@EuroTelemedicine.eu.
We think it is important for you to read and fully understand those commitments, so we have outlined the most important immediately below.
We ask that:
- you commit you are the person registering and are not presenting yourself as someone else or acting as an agent for somebody else;
- you will only register once with EuroTelemedicine unless you are registering for a dependent or a person in your care;
- you agree to protect the privacy and security of all Users (Patients, Doctors, Our Healthcare Providers and EuroTelemedicine Employees) and not to make independent recordings of consultations, capture images, or take screen shots or record voice or data or similar. All necessary details of your consultations are stored for your benefit in your own Consult History and Patient Information (Personal and Health Information) (collectively “Electronic Health Record”). We may record your telephone calls with Our EuroTelemedicine Care Team who will assist you with general and technical enquiries;
- you commit that any information you provide EuroTelemedicine and its Healthcare Providers will be accurate and not to omit anything of relevance or importance, which for the avoidance of doubt includes, current and past, medications and conditions;
- you will maintain and ensure that your Patient Information (Personal and Health), is current and correct at the time of any appointment or consultation;
- you will keep your Patient Information (Personal and Health), current and add any relevant advice, opinions, tests, prescriptions or imaging you have received from all sources;
- you will comply with all instructions and advice given to you by Healthcare Providers, subcontractors and third parties for your continuing care;
- you will comply with the manufacturers’ instructions and guidance as to the use of any medicine (OTC or Prescription) including method, timing, dosages, potential adverse reactions or side effects, expiry dates etc., and the instructions of any Pharmacist dispensing following a consultation;
- you will promptly report any side effects of any prescription to an appropriate Healthcare Provider; and
- you agree, EuroTelemedicine may use Anonymised or Pseudo-Anonymised Data (collectively “De-identified Data”) as defined in the Data Protection Acts (“DPA”) in the improvement of its Products and Services. In this context, De- identified Data refers to data from which the patient cannot be individually identified.
- If you have any concerns or are in any doubt regarding any information or Advice you have received or failed to receive via Our Products and Services, or regarding your health, wellbeing or any conditions, you will immediately seek a further medical opinion from a registered doctor or suitable Healthcare Provider not affiliated with EuroTelemedicine and/or shall utilise the emergency services as necessary.
TERMS AND CONDITIONS (INCORPORATING OUR END USER LICENCE AGREEMENT AND TERMS OF SERVICE) IN DETAIL
DEFINITIONS AND INTERPRETATION
- Definitions and Interpretation In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
1.1. “EuroTelemedicine /Our/Us” means EuroTelemedicine, a Company Limited in Liability under the Laws of the European Union State of Malta;
1.2. “Account” means an account required for a User to access and/or use certain areas of Our Apps and Websites;
1.3. “Advice” means any communication, diagnosis, discharge, advice or other Services in any form provided or facilitated by EuroTelemedicine or its Healthcare Providers through the Apps and Websites;
1.4. “Apps and Websites” means the Application (IOS or Android) or Website, including Mobile Website that you are currently using including EuroTelemedicine.eu, MyVet24.eu, MyPsy24.eu etc. and any sub-domains of these websites unless expressly excluded by their own terms and conditions;
1.5. “Content” means all files, documents, text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored in an application (IOS or Android) or on a computer that appears on, or forms part of, Our Apps and Websites;
1.6. “Contract” means a contract for the purchase and sale of Products and Services, as explained in Clause 17;
1.7. “Data Protection Acts” (DPA) means the General Data Protection Regulation (GDPR) and any regulations, codes and guidance issued by the Data Protection Commissioner (or any official who may succeed either of him or her) and any other applicable data privacy laws and regulations. It shall also include any superseding data protection legislation that comes into force during the term of this Agreement including Regulation 2016/649 of the European Parliament and of the Council, General Data Protection Regulation (“GDPR”);
1.8. “De-identified Data” is as defined in the Data Protection Acts including Anonymised and Pseudo-Anonymised Data. De-identified Data refers to data from which the patient cannot be individually identified. Our use of De-identified Data is in conformity with best practice and GDPR and only in the improvement and promotion of EuroTelemedicine Products and Services and in the development of its business including with Third Parties;
1.8.1. “Personal Data” means the definition given to it in the Data Protection Acts (“DPA”) including any information relating to an identified or identifiable natural person (“Data Subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person; and
1.8.2. “Sensitive Personal Data” means the definition given to it in the Data Protection Acts (“DPA”) including Data, revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; data concerning health or sex life and sexual orientation; genetic data or biometric data.
1.9. “Electronic Health Record” means your account in our cloud-based storage holding your Personal Information and your Consultation record (“Consult History”);
1.10. “Healthcare Providers” means any Registered Healthcare Professional providing EuroTelemedicine Services through its Apps and Websites including registered General Practitioners. The registration is verified with competent National or State authorities;
1.11. “Order” means your order for the Products and Services which may or may not require a payment of monies;
1.12. “Order Confirmation” means Our EuroTelemedicine acceptance and confirmation of your Order.
1.13. “Products” means any physical item Ordered including but not limited to a Test, Prescription or Activity Device;
1.14. “Products and Services” means the Products and Services provided by or via EuroTelemedicine to you as specified in your Orders;
1.15. Malta and European Law means the Data Protection Acts and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 (Si 484/2013), (Distance Selling Regulations).
1.16. “Services” means any Service to a User including Advice;
1.17. “Third Parties” means any entities providing Products and Services through EuroTelemedicine or its Apps and Websites, including independent healthcare providers, subcontractors, agencies and suppliers other than EuroTelemedicine and its subsidiaries or affiliates;
1.18. “Third Party Apps and Websites” means Apps and Websites not owned by EuroTelemedicine or any of its subsidiaries or affiliates;
1.19. “User” means any patient, customer, third party, healthcare provider, General Practitioners that accesses the Apps and Websites or orders Products and Services from EuroTelemedicine or its subsidiaries or affiliates and is not directly employed by EuroTelemedicine or acting during their EuroTelemedicine employment; and
1.20. “User Content” means any content submitted to Our EuroTelemedicine Apps and Websites by Users including, but not limited to Sensitive Personal Data including name, date of birth, state of health, ailments, allergies, diseases or disabilities, medications, physical and mental characteristics, past medical records, photographs, family information, medical diagnoses and notes, details of past consultations; and financial information such as credit and debit card numbers.
REGISTRATION, FIRST AND SUBSEQUENT USE
- What information we collect, store and process when your Register with EuroTelemedicine and use our Services
2.1. On Registration and first use of Our Apps and Websites we ask for certain “Personal Data” including biographical and demographic information such as; name, email, contact numbers, address, date of birth, gender and location. We may also collect insurer, employee, group or membership numbers where appropriate.
2.2. We may also ask for “Sensitive Personal Data” including your Presenting Complaint which we will not store unless you have a Consultation. Optionally you may also share and/or store with us Medications and Allergies and your Patient Information (Personal and Medical History) in your personal Electronic Health Record.
END USER LICENCE AGREEMENT FOR OUR APPS AND WEBSITES
- Access to Our Apps and Websites
3.1. You may access Our Apps and Websites from anywhere subject to Maltese and European Law (including the Cross-Border Directive) and the applicable laws in your location. It is your responsibility to confirm that you comply with, all applicable laws and regulations.
3.2. On desktops and laptops, we currently support some of the latest Internet Browsers. If help is required please contact IT@EuroTelemedicine.eu.
3.3. Our Services may not work well with older versions of browsers. Please check for regular updates, including security updates from your device manufacturer, operating system and browser. Please download Our Apps and Androids in the Apple and Google Play Stores.
3.4. Access to Our Apps and Websites is provided “as is” and on an “as available” basis. EuroTelemedicine may alter, suspend or discontinue Our Apps and Websites (or any part of it) at any time and without notice. EuroTelemedicine will not be liable to you in any way if Our Apps and Websites (or any part of it) is unavailable at any time and for any period. Any technical issues are to be raised to IT@EuroTelemedicine.eu.
4.1.Certain parts of Our Apps and Websites (including the ability to purchase Products and Services may require that you create (“register”) an Account to access them.
4.2. You may not register an Account if you are under 16 years of age or minimum legal age. If you are under 16 years of age or minimum legal age and wish to use parts of Our Apps and Websites that require an Account, your parent, guardian or carer should register their own “Master” Account and add you as their Page of 20 74
Dependant. Dependants must only access the Master Account with the supervision of their parent, guardian or carer.
4.3. When creating an Account, the information you provide must be accurate and complete. If any of your information changes later, you can update it in your Patient Information page in our Apps and Websites. Falsely provided information may lead to suspension of the Account.
4.4. EuroTelemedicine require that you choose a strong password for your Account. It is recommended to combine characters in lowercase and uppercase as well as numbers and not to use simple passwords such as: “Password” or “123457”
4.5. It is your responsibility to keep your password safe. You must not share your password or Account with anyone else. If you believe your Account has or is used without your permission, please contact EuroTelemedicine immediately at operations@EuroTelemedicne.eu . EuroTelemedicine will not be liable for any unauthorized access to your Account.
4.6. Any personal information you provide or store in your Account will be collected, used, and held in accordance with Our data retention policies which follow European Law as appropriate and Industry best practices.
4.7. If you wish to close your Account, you may do so at any time, contacting us by email at operations@EuroTelemedicine.eu. Closing your Account will result in the removal of your access to your Electronic Health Record. It will not remove any information we have already collected which we are required to maintain in line with Our data retention policies, best practice, the relevant Data Protection Acts and to use in De-identified form.
- Intellectual Property Rights and Trade Marks
5.1.EuroTelemedicine and its Apps and Websites contains, embodies and is based upon worldwide patented or patentable inventions, trade secrets, copyrights and other intellectual property rights (collectively “Intellectual Property Rights”) owned by or under license by EuroTelemedicine and its licensors. All Content, including User Content, is protected by applicable European Union and International intellectual property laws and treaties.
5.2. All logos and trademarks on our Apps and Websites are owned by or licensed to EuroTelemedicine. EuroTelemedicine hereby reserve all rights to their respective use.
5.3. You may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner, re-use Content from Our Apps and Websites unless given express written permission to do so by EuroTelemedicine. To request authorization contact legal@EuroTelemedicine.eu
5.4. This Agreement does not convey to you title or ownership of EuroTelemedicine Apps and Websites. You shall not remove, replace or obscure trademarks or proprietary notices contained in or displayed by EuroTelemedicine.
5.5. Any printouts made of content obtained through EuroTelemedicine must include a recognition and Our copyright notice, ©EuroTelemedicine Limited. EuroTelemedicine is a registered trademark of EuroTelemedicine Ltd. This Agreement does not confer any license or right to use any trademark of EuroTelemedicine or its licensors or suppliers without the express written permission of EuroTelemedicine. This permission can be requested to legal@EuroTelemedicine.eu
5.6. With these restrictions, EuroTelemedicine grants you a limited license to access and make personal use of the Apps and Websites and not to modify, any portion, except with express written consent. This license does not include any resale or commercial use of the Apps and Websites or content; any derivative use of the Apps and Websites or contents; or any use of data mining, robots, or similar data gathering and extraction tools.
5.7. The Apps and Websites or any portion of the Apps and Websites may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of EuroTelemedicine. Any unauthorized use terminates the permission or license granted by EuroTelemedicine. You may not use any logo or other proprietary graphic or trademark of Insurer, Employer or Group or EuroTelemedicine as part of the link without EuroTelemedicine’s prior permission. This permission may be requested to: legal@EuroTelemedicine.eu.
5.8. Subject to sub-Clauses 5.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Apps and Websites unless given express written permission to do so by EuroTelemedicine.
5.9. You may:
5.9.1. Access, view and use Our Apps and Websites in an application (IOS or Android) or web browser Page of 25 74
(including any web browsing capability built into other types of software or app);
5.9.2. Download Our Apps and Websites (or any part of it) for caching;
5.9.3. Print pages from Our Apps and Websites;
5.9.4. Download extracts from pages on Our Apps and Websites; and
5.9.5. Save pages from Our Apps and Websites for later and/or offline viewing.
5.10. Our status as the owner and author of the Content on Our Apps and Websites (or that of identified licensors, as appropriate) must always be acknowledged, © EuroTelemedicine Ltd.
5.11. You may not use any Content saved or downloaded from Our Apps and Websites for commercial purposes without first obtaining a license from EuroTelemedicine (or Our EuroTelemedicine licensors, as appropriate). This does not prohibit the normal access, viewing and use of Our Apps and Websites for general information purposes. A license may be requested to legal@EuroTelemedicine.eu
5.12. Nothing in these Terms and Conditions limits or excludes the provisions of the Copyright and Related Rights, covering the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
- User Content
6.1. An Account is required if you wish to submit User Content. For terms and conditions pertaining to Accounts, please refer to Clause 4.
6.2. You agree that you will be solely responsible for your User Content. Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 12.
6.3. You agree that you will be liable to EuroTelemedicine and will, to the full extent permissible by law, indemnify EuroTelemedicine for any breach of the warranties given by you in these Terms and Conditions. You will be responsible for any loss or damage suffered by EuroTelemedicine Limited from a breach.
7.1. Apps and Websites are not suitable for any condition that should reasonably require face to face analysis, diagnosis or treatment, or for sourcing any Product and Service urgently for a medical emergency or acute condition.
7.2. EuroTelemedicine cannot guarantee continuity of care through the same Healthcare Provider.
7.3. The Content on Our Apps and Websites does not constitute advice on which you should rely. It is provided for general information purposes only.
7.4. EuroTelemedicine make no representation, warranty, or guarantee that Our Services or Apps and Websites will:
7.4.1. Meet your requirements;
7.4.2. be of satisfactory quality;
7.4.3. be fit for a purpose;
7.4.4. not infringe the rights of third parties;
7.4.5. be compatible with all software and hardware; or
7.4.6. that it will be secure.
7.5. EuroTelemedicine make reasonable efforts to ensure that the displayed Content on Our Apps and Websites is complete, accurate, and up-to-date. EuroTelemedicine does not make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
- Our Liability
8.1. EuroTelemedicine is not responsible for any loss or damage caused by its Healthcare Providers (except to the extent the Healthcare Provider is an employee of EuroTelemedicine or acting within the scope of their employment), or Third Parties unless caused by the negligence, material breach or wilful default of EuroTelemedicine.
8.2. To the full extent permissible by law, EuroTelemedicine accepts no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Apps and Websites or the use of or reliance upon any Content included on Our Apps and Websites.
8.3. To the full extent permissible by law, EuroTelemedicine exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Apps and Websites or any Content included on Our Apps and Websites.
8.4. EuroTelemedicine takes all reasonable steps to ensure that Our Apps and Websites are free from viruses and other malware, however EuroTelemedicine accepts no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Apps and Websites (including the downloading of any Content from it) or any other Apps and Websites referred to on Our Apps and Websites.
8.5. EuroTelemedicine neither assume nor accepts responsibility or liability arising out of any disruption or non-availability of Our Apps and Websites resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
8.6. The liability of the Company from its Products and Services whether under contract, tort/delict, statute, common law or otherwise (and including for negligence or wilful default) shall not in any circumstances exceed:
8.6.1. the legal minimum in aggregate in relation to any products; and
8.6.2. the legal minimum in aggregate otherwise.
8.7. Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability, which cannot be excluded or restricted by law.
- Your Liability
9.1. You commit that you are the person registering and not presenting yourself as someone else or acting as an Agent or, on behalf of somebody else.
9.2. You will only register once with EuroTelemedicine unless you are registering for a dependant or a person in your care.
9.3. You agree to protect the privacy and security of all Users (Patients, registered Doctors, all Our Healthcare Providers and EuroTelemedicine Employees) and not to make independent recordings of consultations, to capture images or take screen shots or similar. All necessary details of your consultations are stored for your benefit in your own Consult History and Patient Information (Personal and Health History), collectively “Electronic Health Record”.
9.4. You commit that any information you provide EuroTelemedicine and its Healthcare Providers will be accurate and not to omit anything of relevance or importance which for the avoidance of doubt includes, current and past, medications and conditions.
9.5. That you will maintain and ensure that your Patient Information (Personal and Health History) is current and correct at the time of any appointment or consultation.
9.6. That you will promptly notify and/or correct any part of your Patient Information (Personal and Health History), which is incomplete or inaccurate including any Advice (see below), opinions, tests, prescriptions or imaging received.
9.7. That you will comply with all instructions and advice given to you by Healthcare Providers, subcontractors and third parties for your continuing care.
9.8. That you will comply with the manufacturers’ instructions and guidance as to the use of any medicine (OTC or Prescription) including method, timing, dosages, potential adverse reactions or side effects, expiry dates etc., and the instructions of any Pharmacist dispensing because of, a EuroTelemedicine appointment or consultation.
9.9. That you will promptly report any side effects of any prescription to an appropriate Healthcare Provider.
9.10. If you have any concerns or are in any doubt regarding any information or Advice you have received or failed to receive via Our Products and Services, or regarding your health, wellbeing or any conditions, you will immediately seek a further medical opinion from a registered GP or suitable Healthcare Provider not affiliated with EuroTelemedicine and/or shall utilise the emergency services as necessary.
- Third Party Apps and Websites
10.1.As a convenience to Our Users, the Apps and Websites may include links (including hypertext) to Third Party Websites or material, which is beyond Our control. When you activate any of these you will leave Our Apps and Websites and EuroTelemedicine has no control over and will accept no responsibility or liability for the material on any App and Website, which is not under the control of EuroTelemedicine.
- Advertising and Sponsorship
11.1.Part of the Apps and Websites may contain advertising and sponsorship, including advertising and sponsorship by EuroTelemedicine. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the Website complies with relevant laws and regulations and codes. EuroTelemedicine will not be responsible for any error or inaccuracy in advertising and sponsorship material.
11.2.To the full extent permissible by law, EuroTelemedicine accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or about the use of (or inability to use) Our Apps and Websites or the use of or reliance upon any Content included on Our Apps and Websites.
- Viruses, Malware and Security
12.1.EuroTelemedicine take all reasonable steps to ensure that Our Apps and Websites are secure and free from viruses and malware. EuroTelemedicine do not, however, guarantee that Our Apps and Websites are secure or free from viruses or other malware and accept no liability in respect of the same.
12.2.You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks. You must not deliberately introduce viruses or other malware, or any other material, which is malicious or technologically harmful either to or via Our Apps and Websites.
12.3.You must not attempt to gain unauthorized access to any part of Our Apps and Websites, the server on which Our Apps and Websites is stored, or any other server, computer, or database connected to Our Apps and Websites.
12.4.You must not attack Our Apps and Websites by means of a denial of service attack, a distributed denial of service attack, or by any other means.
12.5.By breaching the provisions of sub-Clauses 12.3 and 12.4, you may be committing a criminal offense. All, breaches will be reported to the relevant law enforcement authorities and EuroTelemedicine will cooperate fully with those authorities by disclosing your identity to them. Your EuroTelemedicine right to use Our Apps and Websites will cease immediately in the event of such a breach.
- Acceptable Usage Policy
13.1.You may only use Our Apps and Websites in a manner that is lawful and that complies with the provisions of this Clause 13.
13.2.You agree that EuroTelemedicine may limit, restrict or remove your right to any or all, of its Services, without reason or notice, where in EuroTelemedicine’s sole opinion your usage of the EuroTelemedicine Services exceeds EuroTelemedicine’s current Acceptable Usage Policy, as determined from time to time.
13.3.Specifically when submitting User Content (or communicating in any other way using Our Apps and Websites), you must not submit, communicate or otherwise do anything that is; sexually explicit; obscene, deliberately offensive, hateful or otherwise inflammatory; promotes violence; promotes or assists in any form of unlawful activity; discriminates against, is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, age, political beliefs or membership of “trade” organizations; is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person; is calculated or is otherwise likely to deceive; is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy; misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive.
13.4.You must not infringe, or assist in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party; or is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
13.5.EuroTelemedicine reserve the right to suspend or terminate your access to Our Apps and Websites without notice if, in Our sole opinion, you materially breach the provisions of this Clause or any of the other provisions of these Terms and Conditions.
13.6.EuroTelemedicine hereby exclude all liability arising out of any actions (including, but not limited to those set out above) that EuroTelemedicine may take in response to breaches of these Terms and Conditions.
14.2.All Cookies and tracking tools used on our Apps and Websites are used in accordance with current Maltese and EU Cookie Law as applicable.
14.4.Before any Cookies are placed on your computer, subject to Clause 3.5, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling EuroTelemedicine to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
14.5.Certain features of the Website depend upon Cookies to function. Maltese and EU Cookie Law deem these Cookies to be “strictly necessary”. There are no strictly necessary cookies currently used on our Websites as at the date of these Terms and Conditions.
14.6.You can choose to enable or disable Cookies in your Internet browser. Most Internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most Internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your Internet browser. You may delete all cookies form your browser.
14.7.You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalization settings.
14.8.It is recommended that you ensure that your Internet browser is up-to-date and that you consult the help and guidance provided by the developer of your Internet browser if you are unsure about adjusting your privacy settings.
DATA PROTECTION AND PRIVACY: HOW WE COLLECT, STORE AND USE YOUR DATA AND YOUR ELECTRONIC HEALTH RECORD
- EuroTelemedicine’s policies on data protection
TERMS OF SERVICE
- Products and Services, Pricing and Availability
16.1. EuroTelemedicine make all reasonable efforts to ensure that all general descriptions of the Products and Services correspond to the actual Products and Services that will be provided to you, however please note that the exact nature may vary depending upon your individual requirements and circumstances.
16.2. Please note that sub-Clause 16.1 does not exclude responsibility for mistakes due to negligence on Our part and refers only to variations of the described Products and Services, not to different Products and Services altogether.
16.3.EuroTelemedicine neither represents nor warrant that all Products and Services will be always available and cannot necessarily confirm availability until your Order is completed. Availability indications are not provided on Our Apps and Websites.
16.4. EuroTelemedicine makes all reasonable efforts to ensure that all prices shown on Our Apps and Websites are correct at the time of going online. EuroTelemedicine reserves the right to change prices and to add, alter, or remove special offers from time to time and as necessary. All pricing information is reviewed and updated regularly. Changes in price will not affect any Order that you have already placed (please note sub-Clause 16.5.3 regarding VAT), however.
16.5. EuroTelemedicine checks all prices when EuroTelemedicine process your Order. In the unlikely event that EuroTelemedicine has shown incorrect pricing information, please note the following:
16.5.1. EuroTelemedicine will contact you in writing or by telephone to inform you of the mistake and to ask you how you wish to proceed. EuroTelemedicine will give you the option to purchase the Products and Services at the correct price or to cancel your Order (or the affected part thereof). EuroTelemedicine will not proceed with processing your Order until you respond. If EuroTelemedicine do not receive a response from you within 1 day, EuroTelemedicine will treat your Order as cancelled and notify you of the same in writing;
16.5.2. if the price of Products and Services you have ordered changes between your Order being placed and EuroTelemedicine processing that Order and taking payment, you will be charged the price shown on Our Apps and Websites at the time of placing your Order; and
16.5.3.all prices on Our Apps and Websites include VAT where applicable. If the VAT rate changes between your order being placed and EuroTelemedicine taking payment, the amount of VAT payable will be automatically adjusted when taking payment.
16.6. Subscriptions in our Apps and Websites are calculated annually or monthly and payable in advance.
16.7. You acknowledge that subscriptions will automatically renew upon the end of the agreed term, unless you provide an email or written request to cancel the subscription prior to the end of the relevant subscription period. Please contact: finance@EuroTelemedicine.eu
- Orders – How Contracts Are Formed
17.2. No part of Our Apps and Websites constitutes a contractual offer capable of acceptance. Your EuroTelemedicine Order constitutes a contractual offer that EuroTelemedicine may, at Our sole discretion, accept. Our acknowledgement of receipt of your Order does not mean that EuroTelemedicine has accepted it. Our acceptance is indicated by either your entry into a EuroTelemedicine Waiting Room for a consultation with a Healthcare Provider where you will also be asked to confirm your personal details or by EuroTelemedicine sending you an Order Confirmation by telephone or email. A telephone order confirmation is a legally binding contract. In the case of an email; only when EuroTelemedicine has sent you an Order Confirmation will there be a legally binding contract between EuroTelemedicine and you (“the Contract”).
17.3. Order Confirmations shall contain the following information:
17.3.1. Confirmation of the Products and Services ordered including full details of the main characteristics of those Products and Services;
17.3.2.Fully itemized pricing for the Products and Services ordered including, where appropriate, taxes and other additional charges;
17.4.If you change your mind, you may cancel your Order or the Contract before or after EuroTelemedicine begin providing the Products and Services subject to these Terms and Conditions. For details of your cancellation rights, please refer to Clauses below.
17.5.EuroTelemedicine may cancel your Order at any time before EuroTelemedicine begin providing the Products and Services in the following circumstances;
17.6.The required personnel and/or required materials necessary for the provision of the Products and Services are not available; or
17.7.An event outside of Our control (please refer to Clauses below for events outside of Our control).
17.8.If EuroTelemedicine cancel your Order and EuroTelemedicine has taken payment any such sums will be refunded to you as soon as possible and in any event within 60 days. If EuroTelemedicine cancel your Order, you will be informed by email or text as appropriate.
- Provision of the Products and Services
18.1.EuroTelemedicine will begin providing the Products and Services on the date agreed when you make your Order (which EuroTelemedicine shall confirm in the Order Confirmation). Please note that if you request that the Products and Services begin within the statutory 14 (fourteen) calendar day cancellation (or “cooling off”) period, your right to cancel may be limited or lost. Please refer to Clause 19, for your statutory cancellation rights. EuroTelemedicine will use all reasonable endeavours to provide the Products and Services with reasonable skill and care, commensurate with best practice.
18.2. EuroTelemedicine will make every reasonable effort to provide the Products and Services in a timely manner. EuroTelemedicine cannot be held responsible for any delays if an event outside of Our control occurs. Please refer to Clause 24, for events, outside of Our control.
18.3. If EuroTelemedicine requires any information or action from you to provide the Products and Services, EuroTelemedicine will inform you of this as soon as is reasonably possible. Depending upon the nature of the Products and Services you have ordered, EuroTelemedicine may require prior information or action such as confirmation of the details or your Preferred Pharmacy, Primary GP and Personal Health Information.
18.4. If the information you provide or the action you take under Clause 18, is delayed, incomplete or otherwise incorrect, EuroTelemedicine will not be responsible for any delay caused.
18.5.In certain circumstances, for example where there is a delay in you providing EuroTelemedicine information or taking-action required under Clause 18, EuroTelemedicine may suspend the Products and Services (and will inform you of that suspension by email).
18.6.In certain circumstances, for example where EuroTelemedicine encounter a technical problem, EuroTelemedicine may need to suspend or otherwise interrupt the Products and Services to resolve the issue. Unless the issue is an emergency that requires immediate action EuroTelemedicine will inform you in advance by email before suspending or interrupting the Products and Services.
18.7.If the Products and Services are suspended or interrupted under Clauses 18, you will not be required to pay for them during the period of suspension if you access those Products and Services. You must, however, pay any sums that may already be due by the appropriate due date(s).
18.8.If you do not pay EuroTelemedicine for the Products and Services as required by Clause 17, EuroTelemedicine may suspend the Products and Services until you have paid all outstanding sums due. If this happens, we will inform you by email. An administrative fee of €50.00 may be added.
- Your EuroTelemedicine Legal Right to Cancel
(Cooling Off Period)
19.1. If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is accepted and EuroTelemedicine have sent you an Order Confirmation, i.e. when the Contract between you and EuroTelemedicine is formed. The period ends at the end of 14 calendar days’ after that date.
19.2. If you wish to exercise your right to cancel under this Clause 19, you must inform EuroTelemedicine of your decision within the cooling off period. You may do so in any way you wish by contacting us at: finance@EuroTelemedicine.eu
19.3. EuroTelemedicine may ask you why you have chosen to cancel and may use any answers you provide to improve Our Services in the future, however please note that you are under no obligation to provide any detail if you do not wish to.
19.4. As specified in sub-Clause 19.1, if the Products and Services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the Products and Services begin within the 14 (fourteen) calendar day cooling off period you acknowledge and agree to the following:
19.5. If the Products and Services are fully performed within the 14 (fourteen) calendar day cooling off period, you will lose your right to cancel after the Products and Services are complete.
19.6. If you cancel after provision of the Products and Services has begun but is not yet complete you will still be required to pay for the Products and Services provided up until the point at which you inform EuroTelemedicine that you wish to cancel. The amount due shall be calculated in proportion to the full price of the Products and Services and the actual Products and Services already provided including any initial administration costs. Any sums that have already been paid for the Products and Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 60 calendar days’ after you inform EuroTelemedicine that you wish to cancel. Refunds will be made using the same payment method you used when ordering the Products and Services.
19.7. The initial administration cost of an Account as at the date of these Terms and Conditions is €50.00
- Cancellation After the Legal Cancellation Period
20.1. Cancellation of Contracts after the 14 (fourteen) calendar day cooling off period has elapsed shall be subject to the specific terms governing those Products and Services and may be subject to a minimum contract duration. Details of the relevant duration, cancellation provisions and minimum notice periods will be confirmed for the Products and Services in Our Order Confirmation.
20.2. If you wish to cancel under this Clause 18, you must inform EuroTelemedicine of your decision to do so. You may do so in any way you wish by emailing us finance@EuroTelemedicine.eu.
20.3. EuroTelemedicine may ask you why you have chosen to cancel and may use any answers you provide to improve Our Services in the future, however please note that you are under no obligation to provide any detail if you do not wish to.
20.4. You may be entitled to cancel immediately by giving EuroTelemedicine written notice in the following circumstances:
20.5. EuroTelemedicine breach the Contract in a material way and fail to remedy the breach within 30 calendar days of you asking EuroTelemedicine to do so in writing;
20.6. EuroTelemedicine go into liquidation or have a receiver or administrator appointed over Our assets;
20.7. EuroTelemedicine change these Terms and Conditions to your material disadvantage; or
20.8.EuroTelemedicine are adversely affected by an event outside of Our control that continues for more than 30 calendar days.
20.9. Eligibility for refunds may vary per the Products and Services ordered. You will be required to pay for Products and Services supplied up until the point at which you inform EuroTelemedicine that you wish to cancel (please note that this may include charges in full for any work and services that EuroTelemedicine have undertaken or already provided where EuroTelemedicine have reasonably incurred costs.
Such sums will be deducted from any refund due to you or, if no refund is due, EuroTelemedicine will invoice you for the relevant sums. Details of the relevant terms will be provided at the time of cancellation. If you are cancelling due to Our failure to comply with these Terms and Conditions or the Contract, you will not be required to make any payment to EuroTelemedicine (unless such failure is due to an event outside of Our control or is due to your failure to comply with any of your obligations).
20.10. Refunds under Clause 20 will be issued to you within 60 (sixty) calendar days’ after the date on which you inform EuroTelemedicine that you wish to cancel. Refunds will be made using the same payment method you used when ordering the Products and Services unless you specifically request that EuroTelemedicine make a refund using a different method.
- Our Rights to Cancel
21.1. For cancellations before we begin providing the Products and Services, please refer to Clause 17.
21.2. EuroTelemedicine may cancel the Products and Services after EuroTelemedicine have begun providing them due to an Event outside of Our control that continues for more than 30 (thirty) calendar days’, or due to the non-availability of required personnel and/or required materials necessary for the provision of the Products and Services. In such cases, you will only be required to pay for Products and Services that EuroTelemedicine have already provided up until the point at which EuroTelemedicine inform you that EuroTelemedicine are cancelling the contract. Such sums will be deducted from any refund due to you or, if no refund is due, EuroTelemedicine will invoice you for the relevant sums or no payment will be due from you and if you have already made any payment to us, such sums will be refunded to you.
21.3. Once EuroTelemedicine have begun providing the Products and Services, EuroTelemedicine may cancel the Contract at any time and will give you at least 30 calendar days’ written notice of such cancellation. You will only be required to pay for Page of 59 74
Products and Services that you have received. Such sums will be deducted from any refund due to you or, if no refund is due, EuroTelemedicine will invoice you for the relevant sums.
21.4. Refunds due under this Clause 21 will be issued to you no later than 60 (sixty) calendar days’ after the day on which EuroTelemedicine inform you of the cancellation. Refunds will be made using the same payment method you used when ordering the Products and Services unless you specifically request that EuroTelemedicine make a refund using a different method.
21.5. EuroTelemedicine may cancel immediately by giving you written notice in the following circumstances:
21.6. You fail to make a payment by the due date as set out in Clause 17. This does not affect Our right to charge you interest on any; or
21.7. You breach the contract in a material way and fail to remedy the breach within 14 calendar days’ of EuroTelemedicine asking you to do so in writing.
- Problems with the Products and Services
22.1. EuroTelemedicine always uses reasonable endeavour to ensure that Our Products and Services are trouble-free. If, however, there is a problem with the Products and Services please contact EuroTelemedicine as soon as is reasonable possible via Our contact details.
22.2. EuroTelemedicine will use reasonable endeavor to remedy problems with the Products and Services as quickly as is reasonably possible and practical. In emergency situations, such as those where vulnerable people may be affected, EuroTelemedicine will use reasonable endeavor to remedy problems within 24 hours.
22.3. EuroTelemedicine will not charge you for remedying problems under this Clause 22 where the problems have been caused by EuroTelemedicine, or any of Our agents or sub-contractors, or where nobody is at fault. If EuroTelemedicine determine that a problem has been caused by you, including your provision of incorrect or incomplete information or taking of incorrect action, EuroTelemedicine may charge you for the remedial work.
22.4. As a consumer you have certain legal rights with respect to the purchase of products and services. EuroTelemedicine are, for example, required to provide the Products and Services with reasonable care and skill. You also have remedies if EuroTelemedicine use materials or other products that are not as described, not of satisfactory quality, or not fit for purpose. More information on your rights as a consumer can be obtained from your local Citizens’ Information Centre. Nothing in these Terms and Conditions will affect these statutory rights.
- Our Liability
23.1. EuroTelemedicine will be responsible for any foreseeable loss or damage that you may suffer because of Our breach of these Terms and Conditions or because of Our negligence. Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it contemplated by you and EuroTelemedicine when the Contract is created. EuroTelemedicine will not be responsible for any loss or damage that is not foreseeable.
23.2. EuroTelemedicine provide Products and Services for domestic and private use or purposes. EuroTelemedicine make no warranty or representation that the Products and Services are fit for commercial, business or industrial purposes of any kind including resale. EuroTelemedicine will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.
23.3. Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.
23.4. Furthermore, nothing in these Terms and Conditions seeks to exclude or limit Our liability as implied under applicable consumer protection laws and regulations:
23.5.Breach of your right to title and quiet possession;
23.6.Breach of terms relating to description, satisfactory quality and fitness for purpose; and
23.7.Our liability relating to defective products.
- Events Outside of Our Control (Force Majeure)
24.1.EuroTelemedicine will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any event that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
24.2. If any event described under this Clause 24, occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:
24.2.1.EuroTelemedicine will inform you as soon as is reasonably possible;
24.2.2.Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that EuroTelemedicine are bound by will be extended accordingly;
24.2.3.EuroTelemedicine will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Products and Services as necessary;
24.2.4.If the event outside of Our control continues for more than 30 calendar days’ EuroTelemedicine may cancel the Contract and inform you of the cancellation. Any refunds due to you because of that cancellation will be paid to you as soon as is reasonably possible and, in any event, no later than 14 calendar days’ after the date on which EuroTelemedicine inform you of the cancellation; and
24.2.5.If an event outside of Our control occurs and continues for more than 30 calendar days’ and you wish to cancel the Contract thus, you may do so. Any refunds due to you because of cancellation will be paid to you as soon as is reasonably possible and, in any event, no later than 14 calendar days’ after the date on which you inform EuroTelemedicine that you wish to cancel.
- Privacy and Cookies
25.1.Use of Our Apps and Websites is also governed by Our Privacy Policies, and Our Cookies Policy. These policies are incorporated into these Terms and Conditions by this reference.
- Other Important Terms
26.1.Cross-Border Data Transfers. We may process your data outside the European Union. Where we do we rely on legally-provided mechanisms to lawfully transfer data across borders and to process your data.
26.2.We do not store any credit or debit card information on Our servers. Payments are processed via a third-party payment provider that is fully compliant with Level 1 Payment Card Industry (PCI) data security standards. Any payment transactions are encrypted using SSL technology.
26.3.EuroTelemedicine Limited may transfer or assign Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell Our business). If this occurs, EuroTelemedicine will inform you in writing. Your EuroTelemedicine rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
26.4.You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
26.5.The Contract is between you and EuroTelemedicine Limited. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
26.6.If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The rest of these Terms and Conditions shall be valid and enforceable.
26.7.No failure or delay by EuroTelemedicine in exercising any of Our rights under these Terms and Conditions means that EuroTelemedicine have waived that right, and no waiver by EuroTelemedicine of a breach of any provision of these Terms and Conditions means that EuroTelemedicine will waive any subsequent breach of the same or any other provision.
- Communications from EuroTelemedicine
27.1.If EuroTelemedicine has your contact details, EuroTelemedicine may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Policies.
27.2.EuroTelemedicine will never send you marketing emails of any kind without your consent. If you do give such consent, you may opt out at any time. All marketing emails sent by EuroTelemedicine include an unsubscribe link. If you opt out of receiving emails from EuroTelemedicine at any time, it may take up to 7 business days for your new preferences to take effect. Please contact: communication@EuroTelemedicine.eu
27.3.For questions or complaints about communications from EuroTelemedicine (including, but not limited to marketing emails), please contact EuroTelemedicine by email: firstname.lastname@example.org
- Communication and Contact Details
28.1.If you wish to contact EuroTelemedicine with general questions or complaints, you may contact EuroTelemedicine at info@EuroTelemedicine.eu
- Law and Jurisdiction
29.1.These Terms and Conditions, and the relationship between you and EuroTelemedicine (whether contractual or otherwise) and EuroTelemedicine Limited shall be governed by and construed in Page of 70 74
accordance with the Law of the European union State of Malta.
30.1.EuroTelemedicine will attempt to keep the information and the resources contained on or accessible through its Apps and Websites timely and accurate, but makes no guarantees, and disclaims any implied warranty or representation, about its accuracy, relevance, timeliness, completeness, or appropriateness for a purpose.
30.2.EuroTelemedicine may change or modify the information, services and any other resources contained on or accessible through its Apps and Websites, or discontinue its Apps and Websites altogether, at any time without notice.
30.3.EuroTelemedicine reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the App and Website and you will be notified on the website that the policy has been altered. You will be required to confirm that you accept the changes to the Policy prior to using certain services.
30.4.In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
- Marketing Material and Your Rights to Opt-Out
31.1.If you no longer wish to receive informational or promotional material from us by alerts, texts and similar messages, email and post please contact us at communication@EuroTelemedicine.eu
32.1. We want to improve Our products and services through your feedback. If you have any enquiries, questions, comments or even complaints please feel free to contact us or our Data Protection Officer at
EuroTelemedicine, GDPR@Eurotelemedicine.eu Page of 72 74
- Complaints and Feedback
33.1.EuroTelemedicine always welcome feedback from Our Users and, whilst EuroTelemedicine always use all reasonable endeavor to ensure that your experience is a positive one. EuroTelemedicine nevertheless want to hear from you if you have any cause for complaint: contact us at quality@EuroTelemedicine.eu
33.2.All complaints are handled in accordance with Our complaints handling policy and procedure, available from us on request.
33.3.If you wish to complain about any aspect of your dealings with EuroTelemedicine, please contact the CEO by; mail at EuroTelemedicine Limited quality@EuroTelemedicine.eu
- Complaints about Data Protection and Privacy
34.1. You can lodge a complaint with the Data Protection Commissioner at any stage if you are of the view that any of your rights have been breached. contact: GDPR@EuroTelemedicine.eu
- Version Date
© EuroTelemedicine Limited, July 3rd, 2019